Last Updated: 12 October 2026
At Panchaamrit Vastu, we aim to provide quality products and reliable consultation services. This policy explains the conditions for returns, refunds, replacements, and cancellations for purchases made through https://www.panchaamritvastu.com/.
This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded.
All consultation fees paid for Vastu Consultation, Astro-Vastu Consultation, Prakriti Analysis, or other consultation services are non-refundable once the booking is confirmed.
Customers are advised to review the service details and ensure their availability before making a payment.
If Panchaamrit Vastu cancels a confirmed appointment and cannot provide an appropriate alternative, the customer may request a refund for the service that was not provided. Applicable legal rights will remain unaffected.
Customers must contact us within 7 calendar days of delivery to request a return or report a product issue.
For a return request based on reasons other than damage or defects, the product must be unused, uninstalled, unaltered, in its original condition, and returned with its original packaging and accessories, where applicable. Approval is subject to the product category and applicable law.
A return request does not automatically guarantee a refund. Our team will review the order and the reason for the request before confirming the available resolution.
If you receive a product that is damaged, defective, incorrect, or materially different from its description, contact us within 7 calendar days of delivery.
A parcel-opening video is required to help verify damage or defects. The video should, where possible:
Begin before the parcel is opened and show the sealed package.
Clearly show the shipping label and parcel condition.
Show the opening process without cuts or edits, where possible.
Clearly show the product and the reported issue.
Please also provide your order number and clear photographs, if available.
Our team will review the evidence and determine an appropriate resolution, which may include a replacement, return, refund, or another remedy as applicable.
If an opening video is unavailable, please contact us and provide any other available evidence. A missing video will not remove any mandatory rights or remedies available under applicable law.
Products must be returned in the condition required by the applicable return approval.
Used, installed, consumed, altered, or damaged-by-customer products are generally not eligible for a change-of-mind return or refund, subject to applicable law.
For example, Vastu tapes or strips that have already been applied, cut, or used cannot ordinarily be returned merely because the customer no longer wants them.
This restriction does not remove applicable remedies for a defective, incorrect, or misdescribed product.
Contact our support team before sending any item back. Do not dispatch a return until you receive return instructions.
For verified issues involving damaged, defective, incorrect, or materially misdescribed products, we will communicate the applicable return, replacement, or refund arrangements.
For other approved returns, any applicable shipping costs will be explained before the return is arranged, subject to applicable law.
Please contact us as soon as possible if you wish to cancel a physical product order. Cancellation may be possible before processing or dispatch. Once an order has been dispatched, cancellation may not be possible, and our support team will advise you on the available options.
Consultation bookings are subject to the non-refundable consultation-fee terms in Section 1. Requests to reschedule may be considered based on availability and the nature of the service.
For personalised reports and audit services, cancellation requests will be assessed according to the stage of work and applicable law.
Where a refund is approved, it will generally be initiated to the original payment method wherever feasible.
We aim to initiate approved refunds within 7–10 business days after approval. The time taken for the funds to appear in your account may depend on the bank, payment gateway, or other payment provider.
A refund is not considered approved merely because a request has been submitted.
Please contact us with the following information:
Order number and purchase date.
Product name and a description of the issue.
Reason for the return or refund request.
Parcel-opening video and photographs, where applicable.
Email: info@panchaamritvastu.com
Phone: +91 9319345666
Address:
Panchaamrit Vastu
617, 6th Floor, Vishal Tower Building,
Janak Puri District Center,
New Delhi – 110058, India.
Our team will review your request and communicate the next steps.
We may update this policy to reflect changes in our products, services, business practices, or applicable legal requirements. The latest version will be published on this page with its updated revision date.
For questions about this policy, contact Panchaamrit Vastu at info@panchaamritvastu.com or +91 9319345666.
Website: https://www.panchaamritvastu.com/
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